A
chatbot is a program that looks, feels, and sounds like a human. These highly
engaging programs live inside messaging apps and are trained using machine
learning to understand the intent behind every message, which it then leverages
to conduct transactions. A chatbot
can help you understand your audience and make sales over the phone without an
agent too. What's more, it can collect feedback on products, identify sales
leads and enable product recommendations.
A chatbot will be an active
listener 24/7 at your disposal. It can answer any questions a customer may
have, if you’ve ever tried to solve a query through a phone call or an email,
you would know that you have to wait for hours before getting a reply. It will
also be able to handle your calls and emails in between.
Chatbots are one of the best ways to talk to your customers. You can give them
information about your product, leads and even sales. In today's world, people
don't prefer to browse for hours on end or listen to a long sales pitch. People
want information when they want it and where they want it. Your chatbot can
achieve this for you in a matter of seconds!
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